For example I want…

1. Text1
2. Test2
3. Test3


<li>Text1</li>
<li>Test2</li>
<li>Test3</li>

To look like:

1. Text1
2. Test2
3. Test3

First Attempt ( Failed! )

I tried adding a new line and even a   but neither worked, like this…


<li>Text1
&nbsp;</li>
<li>Test2
&nbsp;</li>
<li>Test3
&nbsp;</li>


Or


<li>Text1<br />
&nbsp;</li>
<li>Test2<br />
&nbsp;</li>
<li>Test3<br />
&nbsp;</li>

But when you switch from Visual to HTML mode and back again it deletes it and returns to the same as before.

Solution One  ( Best! )

<li style=”margin-bottom:1em”>

Like this:


<li style="margin-bottom:1em">Text 1</li>
<li style="margin-bottom:1em">Test 2</li>
<li style="margin-bottom:1em">Test 3</li>


1. Text 1
2. Test 2
3. Test 3

Solution Two (Good)

<p style="margin-bottom:1em">

Like this:


<li><p style="margin-bottom:1em">text1</p></li>
<li><p style="margin-bottom:1em">text2</p></li>
<li><p style="margin-bottom:1em">text3</p></li>


1. text1

2. text2

3. text3

Solution Three  ( Also Good! )

Change the p tag to an h tag

<h2 style="margin-bottom:1em">

Like this:


<li><h2 style="margin-bottom:1em">text1</h2></li>
<li><h2 style="margin-bottom:1em">text2</h2></li>
<li><h2 style="margin-bottom:1em">text3</h2></li>


1. text1

2. text2

3. text3

For a number of years I have used a standard meta tag formula.  My belief was that real SEO (Search Engine Optimization) was about…

1. Content
2. Content
3. Content

In that order!

New Rules

Then I decided to listen to what the” experts” say about SEO and my rank on the SERP (Search Engine Results Page) actually DROPPED!

So I decided to share a few of my own SEO tips, these are about Meta Tags in HTML5 but they also work in any version of HTML/XHTML.  I do this all the time in WordPress, using our own TuKod Theme.

SEO vs SERP

Let’s face the facts, when most people talk about SEO, they are looking for SERP Rank.  That is the position on the SERP.  One of these days I am going to write a post on Effective SEO for SERP Rank!  Until then, here is my way of doing Meta Tags for SERP!

Which Meta Tags for SEO

The first question to answer is which of the many Meta Tags to use for SEO.  My answer may surprise you.  Use as many as you want!  However, only three will really change your SERP.  So here are the secret three:

1. Keywords

2. Title

3. Description

It may surprise you…

Most SEO experts will tell you things like:

• The Domain Name is the most important, it must have you main keyword and keep it short! ( False! )
• It is critical you have a dot com!  ( False! )
• Keywords don’t matter to search engines, they do not even read them!  ( They matter to SERP! )

 Keywords

Let me tell you why keywords do matter!

First of all they help you organize your thoughts.  They help you to do better SEO and get better SERP Rank.

Make a list of 20-30 keywords.  Doing it in a spread sheet is easy.  Set your priority keywords at the top (row 1 would be your highest priority, row 30 would be the lowest priority).

What is a Keyword?

Now to organize these 20-30 keywords, you need to know what a keyword is!

Basically a keyword is what a person will type into Google or Bing.  It is the smallest “topic” on your web page.  The most important words, set in a priority list.

What is Not a Keyword?

Remember, a keyword is what someone is searching for.

I know a very fine dentist in Cebu, Philippines who is Dr. Pe.  “Pe” is not a keyword (or maybe not a top ten keyword) because the person searching for a dentist in Cebu, Philippines, is not going to know Dr. Pe’s name is Dr. Pe!  I would suggest one of the pages on Dr. Pe’s website have the top three keywords as, Dentist, Cebu, and Philippines!

The Top Ten

Now that you have 20-30 (I always try for 30) keywords, go through the list and pick out the words that you think people are most likely to type into Google or Bing, and make a Top Ten List.

Don’t be surprised if some of the Top Ten List are not within the top ten on your 30 keyword list.  It happens to me all the time.  Adjust your 30 keyword list so the top ten is the Top Ten list.

Make Additional Lists

• Make a Top Five List
• Make a Top Three List
• Make a Top Two List
• Make a Top Priority List!  – That is the Number One Keyword for this Page!

Using The Keywords

You should use your top priority ( #1 ) keyword, or its derivative, as the most used word on your page, it is your main topic.

What is a derivative word, for example, for “dentist” the words dental and dentists come to mind. As used in “dental clinic” and “staff of trained dentists.”

If you are having a hard time using your priority keyword, perhaps it is not really your priority, and you should consider revising your lists.

The Other Keywords

Likewise, the main keyword should be used the most in your page, the second keyword should be used the second most and the third keyword should be used the third most on the page.  The top three is enough for some pages, but I recommend you continue this for the top five keywords…

Content is Everything

If content is everything, then using your keywords in your content is a very high priority!

Any keyword that is not on your page, remove from your keyword list!

Put your top 20 to 30 keywords into the Keyword Meta Tag. (I usually end up with 20 or more.)

Page Title

Now that we have a working keyword list for this page, try to use your top three keywords in your title.  Remember that titles are for humans to read, so do it properly, to make it easy to read and understand for humans.

However, having your most important keywords first are a consideration.  Try to make the first word of your title the first priority keyword of your page, followed closely by the other keywords, but still in a human readable format.

Page Title Length

Hint: 70 Characters AND SPACES Max!  These are your ~ Most Important Keywords ~ and MUST be included both in your visible text, and in the first words of your Page Keywords.

Page Description

When you write your description, start out by writing a description of 150 characters.  This is what will display in the SERP.  Be sure it is very close to 150 in length, like 148-154 characters!  End this with a period (.) which is a full stop to Google and Bing.

This Description must use all 3 (and maybe 5) of your top priority keywords.

Then add a short “add on” sentence (100 characters) that contains both your main keyword (again) and additional keywords.  Together these should be less than 250 characters and spaces (be sure to count spaces)…

Page Description Length

Hint: 250 MAX! Google indexes all 250 but PRINTS the first 150 or less! Try to use many of your Page Keywords.

Page Keywords:

Hint: What words or phrases (separate by comas) people will search with to find your site! About 20-30 priority words, put most important words FIRST!

~ All keywords MUST also be within visible text. ~

SERP Results

Here are the results you should expect if you do this properly.  This is the first steps in obtaining the SERP result you need for each of your pages.

Top Keyword

Unless you picked a wildly popular keyword, you should come to the top 100 SERP results, within about a month, by searching for your top keyword.  That means you will reach the top 1000 results!  Many people do much better!  Remember, it takes time and inbound links to reach the top pages…  This is actually a great start!

Top Two Keywords

Unless you picked wildly popular keywords, you should come to the top 10 SERP results withing about a month by searching for your top two keywords.  That means you will reach the top 100 results!

Top Three Keywords

Again, unless you picked wildly popular keywords, you should come to the top 3 SERP results withing about a month by searching for your top three keywords.  That means you will reach the top 30 results!

#1 in the SERPS!

Since Search Engine Results Pages were invented (even before they were called that!) everyone wanted to be ranked #1.  Obviously everyone cannot be #1!

So back then, they noticed that people who were on SERP #1 did best, but people on SERP #2 did well to.  Experts in SEO were born to advise people how to get and stay in the #1 spot.  Weaknesses were exploited and Search Engines evolved… So people started realizing that over the long run, Content is King and do not worry about your exact SERP Rank, just “aim for the first two SERP pages.”

SERPs Today

That same advice, slightly modified. continues today.

• Content is King
• Aim for the First Three SERP Pages (Top 30 Results)

Today Page Two of the SERP performs like page one did in the past.  In fact, with so much money being thrown into SEO, many people do not look at the first few results, or even skip the first SERP page entirely!

SERP Three is the New Two

Likewise SERP Page Three is not performing as well at sending traffic to a website as SERP Page Two did in the past.

So if you have an SERP Rank within the Top Thirty, be grateful, the Search Engine is sending people to your website!  You will notice the traffic!

That is a good time to start building meaningful links on other websites on the same topic.

The Proof is in the SERPs!

The old saying, “The proof of the pudding is in the eating!” still applies.  Here is an example of the above applied to the three keywords:

Pizza Dog History

Google Pizza Dog History (or just click the link) and look at the SERP.

Today (as of this writing) it shows:

“About 175,000,000 results”

175 Million Results for the three keywords, “Pizza Dog History!”

Number One out of 175 Million

Drum Roll Please… The Number One SERP Result is…

kjfuirkjvjvmnftihkjhfjncgdkhdkgmcmgdgdhgmbcmgdhdqwerty.ph2.biz

Remember what Most SEO Experts say?  ( Reviewing above… It may surprise you… )

• The Domain Name is the most important, it must have you main keyword and it must be short!
• It is critical you have a dot com!
• Keywords don’t matter to search engines, they do not even read them!

Obviously, someone forgot to tell these “SEO Rules” to Google!  The Proof is in the SERPs!

Amazingly, Bing returned the same site as #1 on their SRP, but with only “1,210,000 results!”  So we should assume, by the experts on the Internet, that Bing does not know the “SEO Rules” either!

It makes me wonder what Internet, or what Search Engine, these “Experts” are writing their “SEO Rules” for?

Content Is Everything

Well, in conclusion, I would like to remind you that content is everything!  Not only what you write, but your structure as well.  Spelling counts, in whatever language you write, so does grammar, capitalization and punctuation!  Making wise choices in your Meta Tags, Keywords, Title and Description will help move up up the SERPs!

SWIFT CODE

SWIFT Code or BIC code are part of ISO 9362 standards. It is a standard format of Business Identifier Codes (“BIC”). BIC sometimes also refers to “Bank Identifier Code”.

SWIFT Code or BIC Code is a unique code to identify financial and non-financial institutions.  The SWIFT code is a standard format of Bank Identifier Codes (BIC) and it is unique identification code for a particular bank. These codes are mostly used when transferring money between banks, especially for international wire transfers or telegraphic transfer (“TT”).  These codes are also used in exchanging other messages between banks.

For individual users, SWIFT Code normally used to transmit money across the international border.

The SWIFT code consists of 8 or 11 characters. When 8-digits code is given, it refers to the primary office.

• First 4 characters – bank code (only letters)
• Next 2 characters – ISO 3166-1 alpha-2 country code (only letters)
• Next 2 characters – location code (letters and digits) (passive participant will have “1″ in the second character)
• Last 3 characters – branch code, optional (‘XXX’ for primary office) (letters and digits)

Currently, there are over 7,500 “live” SWIFT codes. The “live” codes are for the partners who are actively connected to the SWIFT network. On top of that, there are more than 10,000 additional codes, which are used for manual transactions. These additional codes are for the passive participants.

The registrations of SWIFT Codes are handled by Society for Worldwide Interbank Financial Telecommunication (“SWIFT”) and their headquarters is located in La Hulpe, Belgium.

SWIFT is the registered trademarks of S.W.I.F.T. SCRL with a registered address at Avenue Adèle 1, B-1310 La Hulpe, Belgium.

Philippines

Below are the SWIFT codes for all banks in Philippines. These SWIFT codes are only the active participants who are connected to SWIFT network in the beginning of 2013. The passive participant’s codes are excluded from the list.

Additions and Corrections Welcome

We want this to be the most complete SWIFT Philippines list on the Internet, so if you have any corrections or additions, please post them and we will update this list. Thank You!

Other Country SWIFT Codes

Swift Codes for other countries may be found at:

http://www.theswiftcodes.com/

The Money category will be used to put information that will benefit people with multinational connections.  This will include Philippine SWIFT Bank Codes, Philippine PayPal Bank Codes, and other things related to the movement of money.

This is targeted mainly at Filipinos, both OFWs (Overseas Filipino Workers) and OFWs (Online Filipino Workers).

Other Countries

Nonetheless many others around the globe can use this information as well to help them in the their money matters. I will try to include links to other resources for other countries as well.

• Moniker was purchased, and started 2012 under new ownership.

• From January through July 2012, Moniker received and cashed 12 checks, only 7 were posted on my account.  Five checks, amounting to $530 had simply vanished.

• About July 11th, after an audit, trouble complaints were filed via email and via Support Ticket.  The email included complete details including scans of both sides of the cashed checks.

• Both trouble reports were marked as “Closed as Junk”  These tickets have repeatedly been marked as “Closed” by a certain Shane Jackson whom I believe is actually a robot with the soul purpose to send you repeated junk emails with no value and try to close trouble tickets without human intervention.  I have no solid evidence to the contrary.

• Learning Don Lyons, my account rep, was no longer with Moniker, I opened a support ticket asking who was my account rep.  I received the message from a certain Jay Ruda at MySupport@moniker.com, and I quote:

According to our sales territories Map, your account rep should be kevin Kopas.
You can conatact Kevin at  :sales@moniker.com
or call Outside the U.S. and Canada: 1-954-607-1294.

• Due to the typographical and spelling errors I was hopeful that Jay Ruda was a real person.  However, trying to “conatact” Kevin at that address just got me an auto responder messages from The Ridiculous Shane Jackson Robot!

• Trying again to get contact information for Kevin Kopas resulted in an email that began:

Dear Valued Customer,

We are pleased to announce expanded phone support hours for Moniker!

This increased service level is effective immediately and includes our commitment to respond to all service tickets within 24 hours.

• Little good is phone support for a hearing impaired person.  I could only assume the bolded message (it was bold in their email) meant The Ridiculous Shane Jackson Robot! would close any service ticket as “Closed as Junk” within 24 hours!  It is possible they close as junk all service tickets, unless you complain about it being closed on their support system.  That was my current experience.

• Continued service tickets and emails, as well as beginning to demand a real email address for Kevin Kopas, had not netted me a real response nearly two weeks later.  I will not bore you with all the back and forth to The Ridiculous Shane Jackson Robot! (see some of it below) but, needless to say, it randomly selected email telling me to check the address I sent the cashed checks to, check the payee I used on the cashed checks, about its wonderful new extended phone service, how I am able to pay with pay pal, how to use my credit card, and other worthless pieces of information not at all related to the the issue of five checks not being credited to my account, or that I had not responded to it or it closed my support ticket!

• The day I dreaded finally arrived, three domains were due to expire because of lack of funds from Monikers mistake.  My experience was, GoDaddy had allowed my domains to expire and go dark, due to their mistake, and I lost some domains, again do to the incompetence of GoDaddy.  Needless to say I highly recommend staying as far away from GoDaddy as possible!  It seemed to be happening again.  Moniker had cashed and received the funds to cover renewals for about 60 domain names, but three were expiring due to lack of funds. I was, no doubt, angry.  On the day they were to expire and go dark, I began monitoring.  The first three were not super important, actually domains for future projects, but coming up was a highly successful working domain.  I started to formulate a plan of action for my top domains…  But on the date in question, NONE OF MY DOMAINS WHEN DARK.

• This was the first of the reasons I decided to stay with Moniker, for the time being.  Even after the official expiration date, they kept my domains resolving while the disputed payments were investigated.

• I finally received an email from Kevin Kopas <kevink@corp.moniker.com> who basically handed me off to Navindra Manickchand <navindram@corp.moniker.com>  It said…

I sincerely apologize for any confusion or problems you have been experiencing with Moniker.

I have cc’d Navin on this email. He is a great guy and can help you out with everything. He is your premium account manager.

• I’d been apologized to so much that it meant little or nothing.  Nonetheless, having real people respond was, I considered, a vast improvement!

• Navin found the last check that had cleared my bank two weeks before, and had it credited to my account.  That was enough to renew all domains in danger and give me a little breathing room.  Less worried and less angry, Navin and I started working the problem and within a couple days the other July check was posted on my account as well as the June check.  Only the two January checks remained.

• I received a lot more emails and stupid posts from The Ridiculous Shane Jackson Robot! trying to close the ticket we were working on.  Each time I would send back a post that the two January checks were still not posted on the Account.

• Eventually, I guess this was bumped up to Marti Johnson (Direct telephone # – 1 954 861 3511, email –  martij@snapnames.com ).  He wrote and ask me to confirm the last two checks (in January) had not been posted with the check details the he included in his email.  I replied that his information was correct.  His email was obviously from a human, he spoke with authority, and he addressed the issue in question.

He began with:

My name is Marti Johnson and I am the Sr. Customer Service Manager here at Moniker.

And closed with:

In addition, I want you to know that I apologize for the delay in resolving this and that I take your feedback very seriously and use it to improve our support.

We appreciate your business and I look forward to working with you.

• A few days later, Marti Johnson sent an email (dated: 8/8/2012 5:14 PM see below) which read:We have located the two checks and we will be funding your account with the 2 payments of $100.00 with the nest few hours.

• I monitored the account the rest of the day and the following morning but nothing was credited.

• This morning, Friday, August 10, 2012 at 4:46 AM Philippine time, Seven MONTHS and one day after Citibank had cleared the check, Marti Johnson of Moniker sent the following email that said:

The 2 missing payments of $100.00 each have been credited to your account.

• A few hours later, when I woke up and read the email, I was able to verify that, at last, ALL the missing checks that Moniker had received, cashed and had cleared my bank in the last 7+ months, had finally been posted to my account.  Thus ending The Saga of Moniker.

Staying with Moniker

During this crisis, I have repeatedly considered moving my most valuable domains, and even looked for suggestions on who would be a better Registrar for me.  Seven years ago, with domains going dark and domain names being lost at GoDaddy, I had considered the same thing.  People with similar problems had posted at NoDaddy.com (which has since sold our to GoDaddy).  So the Internet lost a valuable resource so GoDaddy can make more profit!  That is how I found Moniker.

Before this crisis, my wife and I had decided to replace NoDaddy.com with kNoDaddy.com, with the theme of Know Yo’ Daddy, or Know Your Resource Provider.  It will not be so much against GoDaddy, as it is a resource FOR Domain and and Website owners.  Hopefully we will not only attract horror stories about Black Hat domain Registrars and Hosting companies, we will also attract recommendations for the White Hat good guys!

With Monikers new owner, and especially now with Monikers old owner out of the picture, it is really a time to reevaluate the NEW company.  In stead of a knee jerk reaction to a very unnecessary case of frustration, I have decided to carefully evaluate the situation and see if there is a better registrar for my needs, or if it would be better to stay with Moniker.

For the Time Being

While I am evaluating my options, for the time being, I will accept Moniker’s explanation that the transfer to the new owner had created some problems that they are resolving.  When I transfer things it sometimes causes unexpected problems also.  So I will, for now, stay with Moniker and report back as things develop.

It might interest you to know why I am staying with Moniker even with all the trouble I have reported.  Beyond the obvious not wanting to go from the frying pan into the fire (or get someone worse like GoDaddy), there are specific things that have me convinced, for NOW to stay and see if they can really solve the problem.  Here are the reasons.

1. I buy and use domain names, about 140.  I do not buy and sell or trade domain names, if I did, Customer Support may be much more important to me.
2. I basically do not need customer support.  All I need is a registrar to receive my payments, credit my account, and let me renew and register new domain names.  For five years Moniker’s interface has served me well.  In fact, in the middle of this Moniker Saga, I registered a few New domain names as well as renewing old ones.
3. Nothing went dark.  This is a very big one for me.
   •  At GoDaddy, they made an error and expected me to solve their problem by sending GoDaddy more non-refundable money.  Because I could not (it takes time for checks to clear, I do not use credit cards), they expired my domains and they went dark (off line) – remember, due to GoDaddy’s error.
   • Moniker somehow, was able to keep my domains alive and resolving while they were working on the problem.  With Moniker not one of my domains stopped working while they were resolving this, even though three domain names technically “expired” in the middle of this.  I am thankful for that!
   • Would another registrar do that?  GoDaddy does not! (Actually, GoDaddy seems to enjoy cutting people off for no reason at all!)
4. I lost no domain names.
   • During my fight with GoDaddy, they TOOK one of my most valuable domain names for themselves.  There are many reports of GoDaddy doing this.  I think they know you are going to leave because of their bad practices, and so they steal whatever they can – at least that is my opinion.  So I had to pay them a big fee to buy back my own domain name that I feel they stole from me.
   • Moniker did no such thing.  Although their customer support needs improvement (and they say they are working on it), I had not sites off line in the month they took to find their errors.
5. It took a month to resolve.  Now that may be a good reason to leave.
   • However, after six months of trying to get problems resolved at GoDaddy, NOTHING WAS RESOLVED until I left them and transferred to Moniker!  GoDaddy NEVER gave me really good service, just six months of pain, suffering and expense.
   • Moniker gave me five years of good service before they were bought out.  I only had one month of pain and suffering, but no expense as in direct monetary loss, and no sites down.

As you can see, having my domains up and working is the most important issue for me.  Moniker did not fail me in that area.  Likewise, Moniker did resolve the issue to my satisfaction.  The only other point I do not like about the new owners of Moniker, is they raised the prices (no only on me, it is well reported on the Internet).  But, I guess prices do go up and I do not know any other domain registrar whose prices are lower and keeps domains resolving (GoDaddy charges hidden fees and shuts down sites often, in my opinion).

So I plan to monitor Moniker and see if their service level gets back up to the level it used to be.  I will report in on ⓀNoDaddy.com

Here are the last few emails, sanitized for my private information.

———- Forwarded message ———-
From: aLan Tait <aLanTait.com>
Date: Fri, Aug 10, 2012 at 6:38 AM
Subject: Re: We have not heard from you on the support case that you opened ref:<snip>:ref
To: “MySupport@moniker.com” <mysupport@moniker.com>

Marti,

I was able to verify that my account has been credited this morning.  Thank you for resolving this issue.

This closes this case.

Sincerely,

Lan

On Fri, Aug 10, 2012 at 4:46 AM, MySupport@moniker.com <mysupport@moniker.com> wrote:
Lan

The 2 missing payments of $100.00 each have been credited to your account.

Again thanks for your patience and we appreciate your business.

Please let me know if this now resolves the issue to your complete satisfaction.

Best Regards,
Marti Johnson
————— Original Message —————
From: Moniker Snapnames Support [monikersnapnames@corp.moniker.com]
Sent: 8/8/2012 5:14 PM
To: Money Making Entrepreneur!
Subject: Re: We have not heard from you on the support case that you opened ref:<snip>:ref

Lan,

We have located the two checks and we will be funding your account with the 2 payments of $100.00 with the nest few hours.

Again I apologize for the delay in this matter and we appreciate business.

Regards,

Marti Johnson

————— Original Message —————
From: aLan Tait [New LipHe (New Life)]
Sent: 8/7/2012 7:20 PM
To: monikersnapnames@corp.moniker.com
Subject: Re: We have not heard from you on the support case that you opened ref:<snip>:ref

Still waiting for your accounting department to find their errors.

Hello, how is the Shane Jackson Robot!  (see Moniker Email – Ridiculous
Shane Jackson Robot?<http://alantait.net/2012/07/21/moniker-email-ridiculous-shane-jackson-robot/>
)

I posted the below to Marti, I am hoping he is a real person.

Lan Tait

Hello Marti,

Yes, this is correct.  Two of the three payments that cleared in January
were never credited to my account.  The missing two are:

Check #<snip> $ 100.00 Cleared On 01-09-2012
Check #<snip> $ 100.00 Cleared On 01-12-2012

Here I have copy and pasted the details from my account on the Citibank
website:

=====
Merchant Name:MONIKER ONLINE SERVICES
Amount:$ 100.00 (Paid by check)
Payment Date:01-01-2012
Trace/Check Number:0000000<snip>
Reference Number:<snip>69
Status:Cleared On 01-09-2012
=====
Merchant Name:MONIKER ONLINE SERVICES
Amount:$ 100.00 (Paid by check)
Payment Date:01-06-2012
Trace/Check Number:0000000<snip>
Reference Number:<snip>70
Status:Cleared On 01-12-2012
=====

<snip>

Sincerely,

Lan Tait

TuKod is To Code

aLan Tait
Account:<snip>

On Sat, Aug 4, 2012 at 12:28 AM, Moniker Snapnames Support <
monikersnapnames@corp.moniker.com> wrote:

> We have not heard from you on the support case that you opened,
> Case # <snip>526   |   Subject: Four checks cleared Citibank but not posted
> on Moniker. in 48 hours.
>
> I wanted to follow up with you on this case to see if your issue has
> resolved or if there is anything further that we can do to assist you.
>
> Please let me know if this case is resolved or if I can assist in any
> further way.
>
> If you would like to close this case, please click here<http://snapnames.force.com/closecase?eid=<snip>>.
>
>
>
> Thanks,
>
> Shane Jackson

After a few days off, taking care of my health, I opened my email and found that The Saga Continues At Moniker.

I had emails from Moniker, both from the Ridiculous Shane Jackson Robot and from a new player, Marti Johnson!

The email from the Ridiculous Shane Jackson Robot informed me that because I had not contacted it (obviously a robot should not be called he) it within the last 48 hours (and one second) that it was closing my trouble ticket (again) without it doing anything (again).  It does that you know, it tells you to wait while it works things out, and then it closes your trouble ticket while you are waiting for it to find its error! (And of course, it keeps your money!)  I am, needless to say, not happy with Moniker’s system and really hope they make some real changes they (it?) keep promising.

Giving Marti Johnson the benefit of the doubt about being human (he did address me as Alan!), he still wrote from the robot’s email address.  No new information, he just asked me to confirm what I have confirmed over and over and over and over and over and over again (I think it was at least six times!).  Of course I confirmed it again…

Here is the sanitized email:

———- Forwarded message ———-
From: MySupport@moniker.com <mysupport@moniker.com>
Date: Mon, Aug 6, 2012 at 10:32 PM
Subject: Lost Checks [ ref:_<snip> ]
To: <snip>

Alan

My name is Marti Johnson and I am the Sr. Customer Service Manager here at Moniker.

I tried to reach you by telephone but could not.
I want to let you know that I will be following – up on the lost checks that you refer to. It appears that there are two that have not been accounted for –
Check #<snip> $ 100.00 Cleared On 01-09-2012
Check #<snip> $ 100.00 Cleared On 01-12-2012

Could you please confirm this?

In addition, I want you to know that I apologize for the delay in resolving this and that I take your feedback very seriously and use it to improve our support.

We appreciate your business and I look forward to working with you.

Marti Johnson
Direct telephone # – 1 954 861 3511
email –  martij@snapnames.com

ref:<snip>:ref

=====

Above is the latest in the continued (endless?) communication between Moniker Support, about the checks Moniker has received, cashed and cleared the bank this year, since they were bought out, but have not credited to my account.

KiwiDiveResort.com

The Long Standing Website of the Beautiful Kiwi Dive Resort – Sandugan Beach, Siquijor Island, Philippines.

Fyuel.com

FYUEL ~ For Your Ultimate Earthly Life!  A site for recipes about mostly “Eating Without Heating!”  How to live a better life by design.  Humans have a design and this site is about putting that design into action in a better life.  ( Update: Oops, my Honeybun reported this was not actually one of the sites in danger, but I already made the entry, so I will not change it! )

TKJV.org

The Translators King James Version – soon set to be the first crowd sourced Bible.  The site is under construction and is being readied.  This project is to allow additional working translations of the Bible in remote areas using a common dictionary and the TKJV Bible.

R143.net & Y143.net

Two of the 26 domains being readied (coming soon!) for “Domain Name Solution – I Love You!“ (DNS143.Net).  This is a New Concept in helping small business and persons with a message to gain access to publishing on the Internet.

pHlife.org

The future site of a combination of Philippine Life (Ph Life) and the Healthy pH Life!

Dark Night

Although most of these are new projects, that could have gone “dark night” for a few days without much loss, Kiwi Dive Resort has been, and is, an alive and active website for more than a dozen years!

The Moniker Phoenix

Like a Moniker Phoenix, it seems the Dark Night became a Dark Knight this morning.  One of the payments was added to my account, enabling me to renew the expiring domain names.  To Monikers credit, all the domain names were still resolving this morning, although some of them were marked as expired on July 16, eight days ago.  Perhaps Moniker kept them alive while they  are researching the missing payments.  It was a huge relief to have these secure.

Staying on Board

In the last four years prior to 2012 Moniker has provided me a good quality Domain Registrar services.  I do not require much or any support as long as things work as they should (payments are credited, etc.).  I am hoping this is just a glitch, perhaps from being purchased by KeyDrive and adapting their system.

Too Early To Say

I guess it is still too early to say if I will stay with Moniker or not.  On the one hand, Moniker’s mistake did not cause any of my domains to go Dark.  Not at all like GoDaddy did when I left them.  I would NEVER recommend GoDaddy to anyone for anything, but I could see my way to recommend Moniker again, IF they they correctly post these four additional payments AND if they take substantial steps to make necessary changes to prevent errors like this from happening again.

On A Positive Note

Closing on a Positive Note: Comparing Moniker to GoDaddy (coming soon the revival of NoDaddy.com with the new domain name kNoDaddy.com – Know Yo’ Daddy! ).  In fairness, Moniker never lost any of my domain names – GoDaddy did.  Moniker never caused any of my websites to go dark – GoDaddy did!  This caused me some time and frustration to get them to look at the problem – but it did not cost me actual dollars, page views, loss of a valuable domain name, or even other more valuable things.  If Moniker can improve their accounting system, then maybe it will be worth staying with them.

Looking to the Future

Because Moniker finally posted one of the multitude of payments, I was also able to purchase two domains I have noticed and wanted to buy.

RAWite.com

The RAW revolution is growing.  RAWite (pronounced RAW-ite or perhaps Right!) is for them.  Eating the Right (RAWite) way is eating by design!  Eating Rich – Amino – Whole Fyuel (seed-plant based food) is so healthy even President Clinton is now plant sourcing his food!  The RAW food movement takes this further to the beginning of the design of humans.  Become a RAWite Today!

Balingasag.org

Last month I have a wonderful vacation in Balingasag, Misamis Oriental, Philippines.  I have had vacations all over the world, on every continent, but this was perhaps the best vacation I have ever had in my life!  I have decided to help the people of Balingasag develop a website for people who would like to visit this wonderful place!

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More Post about this problem with Moniker can be found in the category Moniker!

I plan to post daily reports about this problem with Moniker, as a way to vent my deep frustration with what they are doing to me.

Today I am going to deal with an email I received this morning…

======= Start Email from Moniker =======

———- Forwarded message ———-
From: MySupport@moniker.com <mysupport@moniker.com>
Date: Sat, Jul 21, 2012 at 6:18 AM
Subject: Case <snip>: Four checks cleared Citibank but not posted on Moniker.
To: <snip>

Moniker Account number: <snip>

Hi aLan,

Thank you for contacting us.

What was the 5th check number, amount and date? Also, where did you email these checks to?

Thank you,
Shane Jackson

Supporting Moniker, SnapNames

======= End Email from Moniker =======

When I read this, I thought of how ridiculous this email was.  So here was my reply…

================

Hello Shane Jackson,

Below is the information you requested, highlighted in yellow.  I copy and pasted it off of the Moniker Support from FOUR DAYS AGO.  This now means that in the last two weeks two checks have cleared moniker.  Can you not look at these as FIVE different cases of Trouble and post a check you received and cleared in the last Two Weeks?

Lan Tait

================

I then posted the requested information, copied directly from the Moniker support site, information Moniker has had for four days!

Moniker the Robot!

As I thought about this, I started to think the Shane Jackson may not be an actual person.  Perhaps “he” is just a robot!  This information looked surprisingly like the other information he sent me, advising me where to send checks… Take a look for yourself at Moniker: The Beginning or the End?

Amazingly the last 12 checks, all in 2012, were all mailed to the same address, the address that the Shane Jackson robot told me to mail it to, and the same address I replied and told him all checks were mailed to and the same address the Shane Jackson robot now is asking me where I mailed the checks – even though I already told him that is where I mailed the checks, in both support trax and in email!  So I am starting to think the Shane Jackson robot is NOT HUMAN!

Moniker Robot Cashed the Checks

Now each check was sent by the Citibank Computer Robot to the same payee (that Moniker demands), to the same address (that the Shane Jackson Robot wrote, and were deposited in the same Moniker account, endorsed the same way on the back of the check (see Moniker: The Beginning or the End? to view one of the checks yourself), and cleared Citibank in exactly the same way.  In other words, of the 12 checks Moniker received, and cashed, exactly the same way, they posted seven!  Five checks to the same payee (remember robots do the same thing always, like the Shane Jackson Robot always used aLan and not Alan or Lan like a human would!), and the Citibank robot sent them to the same address and they were cashed in the same Moniker account!  But Moniker only credited 7 of the 12!

Further Robot Proof

As I pondered this thought about the Shane Jackson robot at Moniker (does anyone else get silly [Ridiculous] messages from the Shane Jackson Robot?), I started to look for other signs this was in fact a computer at Moniker and not a human.  The human factor was staring me right in the face.

My name in Monikers computer is “aLan Tait”.  Notice above that I sign my name as Lan Tait.  When humans see this, they do one of two things… Either they address me as I sign, Lan Tait, or they correct my “obvious punctuation error” and address me as Alan Tait.  Lan or Alan is what REAL HUMANS do.  But this fouls up computers.  Computers take whatever you input, aLan, and mimic or parrot it back to you.  For example, when I login to Moniker, it says right there…

Welcome:aLan Tait

Obviously, some Moniker programer forgot a space between the “Welcome:” and the first name variable!  But anyway, there it is, the mimic or parrot of what I typed, aLan.

Moniker’s Shane Jackson Robot

This is why I have started to believe Shane Jackson is a Robot and NOT A HUMAN.  Because Humans use Lan or Alan – it is Human Nature, and the Shane Jackson Robot ALWAYS used aLan – NO human is that perfect!

Lack of any proof to the contrary, I am now believing that ALL my messages to Moniker have never reached another human being!  That is why there are no email addresses to account reps.  What a joke, but I am totally unsuccessful at reaching they account rep, Kevin, they say I have.  I know that sounds a little paranoid or ridiculous, but if you logically consider the FACTS, the only logical conclusion is that…

NO HUMANS WORK AT MONIKER!

At least wise, none that I have been able to make contact with!  I can almost guarantee that emailing support@moniker.com, mysupport@moniker.com, or sales@moniker.com will Not be read my a human.  You will receive a number of emails asking you the same information.  Or automatic emails telling to to email them again (and get another automatic email).

I have been reading about the BAD support at Moniker, but at this point in time, I am waiting to see ANY support at Moniker.

So Ok Moniker, how about email from a REAL HUMAN that does not go to one of the email addresses that only computers answer.  How about posting here?  Below!  From a REAL Human?  That is going to be kind of hard for a computer to do.

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More Post about this problem with Moniker can be found in the category Moniker!

I plan to post daily reports often enough about this problem with Moniker, as a way to vent my deep frustration with what they are doing to me.

Moniker Robot Again

After sending the Shane Jackson Robot copies of what had been posted on the Moniker Support ticket, I received the below email.  Doesn’t it make you wonder why they had to WAIT A WEEK to look into the first four missing checks (that they had complete information about) until AFTER they cashed the Fifth check?

Well, I have instructed my Citibank Robot to not send them any more checks – pending the outcome of Moniker fixing their bad accounting practices…  Here is the junk email I received from the Shane Jackson Robot…  Note (in red) the name is not Lan like I sign my email, and not Alan, which every real human that uses (that does not use Lan).  In fact, the Shane Jackson Robot continues to identify itself because it can only use the “aLan” that is in the first name variable!  Shane Jackson is almost assuredly a computer Robot!

If it looks like a robot, and it acts like a robot, and it has a perfect mimic or parrot like a robot, what is it?

======= Start Email from Moniker =======

———- Forwarded message ———-
From: MySupport@moniker.com <mysupport@moniker.com>
Date: Sat, Jul 21, 2012 at 7:01 AM
Subject: Case <snip>: Four checks cleared Citibank but not posted on Moniker.
To: <snip>

Moniker Account number: <snip>

Hi aLan,

Thank you for contacting us.

Thanks for the information, we will research what happen and follow up with you on Monday.

Thank you for your patience,
Shane Jackson

Supporting Moniker, SnapNames

======= End Email from Moniker =======

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More Post about this problem with Moniker can be found in the category Moniker!

I plan to post daily reports often enough about this problem with Moniker, as a way to vent my deep frustration with what they are doing to me.