Moniker Email – Ridiculous Shane Jackson Robot?

with 2 Comments

Since the purchase of Moniker by KeyDrive in January 2012, a number of problems have come to light in their support system.  I have never used Moniker support before (with old Moniker I never had a reason to!).  But I am now in the middle of trying to save my domains while trying to get the attention of anyone at Moniker…  Read about it at: Moniker: The Beginning or the End?

Today I am going to deal with an email I received this morning…

======= Start Email from Moniker =======

———- Forwarded message ———-
From: MySupport@moniker.com <mysupport@moniker.com>
Date: Sat, Jul 21, 2012 at 6:18 AM
Subject: Case <snip>: Four checks cleared Citibank but not posted on Moniker.
To: <snip>

Moniker Account number: <snip>

Hi aLan,

Thank you for contacting us.

What was the 5th check number, amount and date? Also, where did you email these checks to?

Thank you,
Shane Jackson

Supporting Moniker, SnapNames

======= End Email from Moniker =======

When I read this, I thought of how ridiculous this email was.  So here was my reply…

================

Hello Shane Jackson,

Below is the information you requested, highlighted in yellow.  I copy and pasted it off of the Moniker Support from FOUR DAYS AGO.  This now means that in the last two weeks two checks have cleared moniker.  Can you not look at these as FIVE different cases of Trouble and post a check you received and cleared in the last Two Weeks?

Lan Tait

================

I then posted the requested information, copied directly from the Moniker support site, information Moniker has had for four days!

Moniker the Robot!

As I thought about this, I started to think the Shane Jackson may not be an actual person.  Perhaps “he” is just a robot!  This information looked surprisingly like the other information he sent me, advising me where to send checks… Take a look for yourself at Moniker: The Beginning or the End?

Amazingly the last 12 checks, all in 2012, were all mailed to the same address, the address that the Shane Jackson robot told me to mail it to, and the same address I replied and told him all checks were mailed to and the same address the Shane Jackson robot now is asking me where I mailed the checks – even though I already told him that is where I mailed the checks, in both support trax and in email!  So I am starting to think the Shane Jackson robot is NOT HUMAN!

Moniker Robot Cashed the Checks

Now each check was sent by the Citibank Computer Robot to the same payee (that Moniker demands), to the same address (that the Shane Jackson Robot wrote, and were deposited in the same Moniker account, endorsed the same way on the back of the check (see Moniker: The Beginning or the End? to view one of the checks yourself), and cleared Citibank in exactly the same way.  In other words, of the 12 checks Moniker received, and cashed, exactly the same way, they posted seven!  Five checks to the same payee (remember robots do the same thing always, like the Shane Jackson Robot always used aLan and not Alan or Lan like a human would!), and the Citibank robot sent them to the same address and they were cashed in the same Moniker account!  But Moniker only credited 7 of the 12!

Further Robot Proof

As I pondered this thought about the Shane Jackson robot at Moniker (does anyone else get silly [Ridiculous] messages from the Shane Jackson Robot?), I started to look for other signs this was in fact a computer at Moniker and not a human.  The human factor was staring me right in the face.

My name in Monikers computer is “aLan Tait”.  Notice above that I sign my name as Lan Tait.  When humans see this, they do one of two things… Either they address me as I sign, Lan Tait, or they correct my “obvious punctuation error” and address me as Alan Tait.  Lan or Alan is what REAL HUMANS do.  But this fouls up computers.  Computers take whatever you input, aLan, and mimic or parrot it back to you.  For example, when I login to Moniker, it says right there…

Welcome:aLan Tait

Obviously, some Moniker programer forgot a space between the “Welcome:” and the first name variable!  But anyway, there it is, the mimic or parrot of what I typed, aLan.

Moniker’s Shane Jackson Robot

This is why I have started to believe Shane Jackson is a Robot and NOT A HUMAN.  Because Humans use Lan or Alan – it is Human Nature, and the Shane Jackson Robot ALWAYS used aLan – NO human is that perfect!

Lack of any proof to the contrary, I am now believing that ALL my messages to Moniker have never reached another human being!  That is why there are no email addresses to account reps.  What a joke, but I am totally unsuccessful at reaching they account rep, Kevin, they say I have.  I know that sounds a little paranoid or ridiculous, but if you logically consider the FACTS, the only logical conclusion is that…

NO HUMANS WORK AT MONIKER!

At least wise, none that I have been able to make contact with!  I can almost guarantee that emailing support@moniker.com, mysupport@moniker.com, or sales@moniker.com will Not be read my a human.  You will receive a number of emails asking you the same information.  Or automatic emails telling to to email them again (and get another automatic email).

I have been reading about the BAD support at Moniker, but at this point in time, I am waiting to see ANY support at Moniker.

So Ok Moniker, how about email from a REAL HUMAN that does not go to one of the email addresses that only computers answer.  How about posting here?  Below!  From a REAL Human?  That is going to be kind of hard for a computer to do.

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More Post about this problem with Moniker can be found in the category Moniker!

I plan to post daily reports often enough about this problem with Moniker, as a way to vent my deep frustration with what they are doing to me.

Moniker Robot Again

After sending the Shane Jackson Robot copies of what had been posted on the Moniker Support ticket, I received the below email.  Doesn’t it make you wonder why they had to WAIT A WEEK to look into the first four missing checks (that they had complete information about) until AFTER they cashed the Fifth check?

Well, I have instructed my Citibank Robot to not send them any more checks – pending the outcome of Moniker fixing their bad accounting practices…  Here is the junk email I received from the Shane Jackson Robot…  Note (in red) the name is not Lan like I sign my email, and not Alan, which every real human that uses (that does not use Lan).  In fact, the Shane Jackson Robot continues to identify itself because it can only use the “aLan” that is in the first name variable!  Shane Jackson is almost assuredly a computer Robot!

If it looks like a robot, and it acts like a robot, and it has a perfect mimic or parrot like a robot, what is it?

======= Start Email from Moniker =======

———- Forwarded message ———-
From: MySupport@moniker.com <mysupport@moniker.com>
Date: Sat, Jul 21, 2012 at 7:01 AM
Subject: Case <snip>: Four checks cleared Citibank but not posted on Moniker.
To: <snip>

Moniker Account number: <snip>

Hi aLan,

Thank you for contacting us.

Thanks for the information, we will research what happen and follow up with you on Monday.

Thank you for your patience,
Shane Jackson

Supporting Moniker, SnapNames

======= End Email from Moniker =======

 

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More Post about this problem with Moniker can be found in the category Moniker!

I plan to post daily reports often enough about this problem with Moniker, as a way to vent my deep frustration with what they are doing to me.

2 Responses

  1. […] email from the Ridiculous Shane Jackson Robot informed me that because I had not contacted it (obviously a robot should not be called he) it […]

  2. […] Due to the typographical and spelling errors I was hopeful that Jay Ruda was a real person.  However, trying to “conatact” Kevin at that address just got me an auto responder messages from The Ridiculous Shane Jackson Robot! […]

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